Your best tech investment is the one you resist most

It's not glamorous. It's not AI. But it might save you more time than anything else.

I talk about AI a lot. It’s the shiny thing right now, and for good reason — it’s genuinely useful.

But if I’m honest, the single technology change that made the biggest difference in my own practice wasn’t AI.

It was documenting my processes.

I know. Boring.

Nobody gets excited about writing down how they onboard a client or how their VA handles phone inqu…