Why your SOP manual is obsolete
Your team doesn't care which button to click—they just want results.
Law firms are drowning in operations manuals.
You know the ones: 30-page documents with arrows, screenshots, and step-by-step instructions for every mundane task.
Here's the problem: they're obsolete soon after you finish writing them.
A better approach
One lawyer I know just replaced her entire 200-page operations manual with something much simpler: a pro…
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