The 80/20 Principle

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Tracking client satisfaction

www.the8020lawyer.com

Tracking client satisfaction

It's important and not hard to do

Ernie Svenson
Dec 16, 2022
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Share this post

Tracking client satisfaction

www.the8020lawyer.com

Finding the high ROI leverage opportunities in your business requires tracking some key performance indicators (KPIs). As the old saying goes, you can’t manage what you don’t measure.

What to measure and track

Here are some top-level categories that are fairly obvious:

  • Financial metrics (e.g., revenue, expenses, profits)

  • Operational metrics (e.g., matters h…

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