The 80/20 Principle

The 80/20 Principle

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The 80/20 Principle
The 80/20 Principle
Tracking client satisfaction
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Tracking client satisfaction

It's important and not hard to do

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Ernie the Attorney
Dec 16, 2022
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The 80/20 Principle
The 80/20 Principle
Tracking client satisfaction
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Finding the high ROI leverage opportunities in your business requires tracking some key performance indicators (KPIs). As the old saying goes, you can’t manage what you don’t measure.

What to measure and track

Here are some top-level categories that are fairly obvious:

  • Financial metrics (e.g., revenue, expenses, profits)

  • Operational metrics (e.g., matters h…

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