Tracking client satisfaction
It's important and not hard to do
Finding the high ROI leverage opportunities in your business requires tracking some key performance indicators (KPIs). As the old saying goes, you can’t manage what you don’t measure.
What to measure and track
Here are some top-level categories that are fairly obvious:
Financial metrics (e.g., revenue, expenses, profits)
Operational metrics (e.g., matters h…
Keep reading with a 7-day free trial