I have been testing a tool called Viktor. It is an autonomous AI agent that integrates with your Slack or Microsoft Teams workspace and works alongside the people already there.
I heard about it from a lawyer in the Inner Circle who is normally reserved about software. She was not reserved about this one. So I installed it, expecting to be underwhelmed.
The story that got my attention
Sarah Persich works with that same lawyer. The firm handles a high volume of leads, and Sarah had already built a scorecard so the team could track calls and text messages. Progress was real, but something still felt off.
So Sarah gave Viktor the criteria she uses to train an intake team. Are they handling the sales objections? Are they gathering the information? Are they building rapport? Are they giving the caller a reason to trust the firm? Then she pointed it at the firm’s call recordings and asked it to grade every agent on every call.
Ten minutes later, it came back with the report. Every agent, every call, where each person needs to improve.
Doing that by hand would have taken weeks. Nobody was ever going to do it by hand, which is the real point. The work was not slow. The work was not happening.
Then it kept going
Sarah asked for that report daily, covering the previous day’s calls. Then she pointed it at a different worry: leads that never made it into the case management system. Now it reports each day on which leads slipped through and tracks follow-up attempts.
Sarah put the payoff plainly. The visibility they have now is more than she could have imagined before.
Proactive is the word that matters
Plenty of AI tools are autonomous in the sense that you give them a task and they finish it. Viktor is proactive, which is different.
I set reminders for myself in Slack all the time. The reminder fires, I am not ready, I push it out, and I feel mildly guilty. Repeat.
Viktor does not do that. It asks whether I did the thing we talked about, and when I say no, it asks what would move it forward and then offers to do part of it. On several projects, I supplied no momentum at all. I supplied resistance. Viktor supplied the push.
Why the Slack part is the whole trick
The friction in most AI work is not the model. It is the surrounding logistics. Getting your team into a shared project. Figuring out who can see which chat. Uploading the documents again.
Slack and Teams already solved that. Your people are in there. Your context is in there. Viktor is one more participant in the conversation, and it happens to be a very capable one.
When I hired Sarah, I brought her into my Slack, and my assistant in the Philippines was in there too. The three of us worked seamlessly because that is what the tool is built for. Now imagine a fourth participant who reads everything, remembers everything, and does work while you sleep.
For someone like Sarah, this changes the economics of her own service. Her clients can ask Viktor to move something forward instead of waiting for her.
What it costs
Viktor gives you $100 in credits to start, which is enough to form an opinion. It routes work across different models and picks a smaller, faster one when the task does not need more, so it is efficient with tokens. I have noticed it finish some tasks faster than the Claude app does.
The team at efficient.app, who evaluate software for a living, told me they pay about $500 a month. When they said it, I was braced for thousands. For a company with a staff and Viktor doing work across it, $500 is not much.
My honest read
Viktor will have competition. A tool this useful does not stay alone in its category. But this is the shape the next few years will take: not a chatbot in a separate tab, but a capable colleague sitting in the workspace where the work already happens.
The lawyer who told me about it is having a record year. She described using it as feeling like she was cheating. It should not be this easy.
;-)
Ernie
P.S. Sarah and I go deep on Viktor in the full podcast episode, including the parts we have not tried yet. If you want help figuring out where a tool like this fits in your own firm, that is what we do together in the Inner Circle.
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